Refund policy

Chimera Refund Policy

At Chimera, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

You have 14 days from the date you received your item to request a return.
To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items (such as sale items, gift cards, or personal care items) are not eligible for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at cchimera.la@gmail.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (defective or wrong item).
Shipping costs are non-refundable
Once your order has been handed over to the shipping carrier, Chimera is not responsible for lost, stolen, or delayed packages. Please contact the carrier directly with your tracking number for any delivery issues.

If you have any questions about our refund policy, please contact us at:

📧 cchimera.la@gmail.com

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